Once payment details are verified and accepted, orders are processed immediately.

All items that we are holding in stock will be despatched the following day, if we do not have the item in stock it is ordered from our suppliers and under normal circumstances will be delivered to the customer with-in 7 to 10 working days.

We have a large selection of sunglass on our site and because the styles are always changing we do not hold them all in stock. If our supplier has them in stock the order will be sent to you within a 7 to 10 working day timescale, this is the case for 90% of orders. Please note that orders made just before Bank Holidays may appear to take longer as theses are not working days.

Virtually all Italian eyewear is sent from Italy and may take up to five working days so generally most orders are delivered within a seven working day period.

Email notification will occur with-in twenty four hours for any orders that have a delivery date of longer than the specified 7 to 10 day time frame with the opportunity to cancel with a 100% refund if the delivery time is too long.

To request a tracking number for your item please send and email to shadetraders@ntlworld.com, we will supply the tracking information as soon as a number has been assigned to your item.

All orders are despatched Royal Mail domestic or International 'signed for' depending on you location. A signature is required, if no one is available a card will be left and the item can be collected at the nearest Post Office sorting office.

Delivery within the EEC does not require us to fill in customs declaration and should not incur any further charges.

Please be aware you may be liable for your own countries local taxes.